Refund and Returns Policy

1. General Overview

At ShopQuickGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with an order, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑returnable Products

• Personalized or custom‑made items
• Perishable goods
• Digital downloads and software licenses
• Health or hygiene products that have been opened

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Processing Time

Once the returned item is received and inspected, refunds are processed within 7 business days. You will receive a confirmation email when the refund is completed.

4.3. Partial Refunds

In cases where the item is returned in a condition that is not fully resalable, we reserve the right to issue a partial refund to cover depreciation or restocking fees.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon receipt and report any issues within the specified time frame.
• Follow the return instructions precisely, including using the RMA number.
• Ensure that returned packages are securely sealed and adequately protected during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: ShopQuickGo,